As a management consulting firm, Meridian assists our clients’ compliance with safety, environmental and quality management system standards. For example, we recently conducted an external review to verify that an organization’s internal quality system is based on ISO 9001:2015. Similarly, in enhancing our clients’ contingency preparedness, our Response Services Division provides Incident Command System (ICS) training and facilitates drills and exercises.
In “Walking the Walk,” Meridian uses ISO 9001 and ICS processes and tools in managing our tactical operations. Potential tactical operations, which Meridian may be asked to provide, include:
- Armed Vessel Security
- Direct Asset Response Team
- Event Management
- Executive Protection
- Fixed Site Security
- Oil / Hazardous Material Spill Response
- Route/Convoy Security
The ISO-ICS integrated process starts with Meridian’s standard operating procedures and policies, which creates our framework. From there, Meridian has ensured its personnel have the required training and experience for the position they are assigned to. This includes becoming familiar with the Meridian Incident Management Handbook (MIMH), as well as completing our position-specific qualification requirements.
There are numerous moving parts when it comes to managing tactical operations. There is a constant flow of information. To ensure our readiness to respond, Meridian proactively developed Incident Action Plan (IAP) templates for various types of tactical operations. These templates incorporate lessons learned and best practices. They serve as a 70% solution, which enables Meridian to respond to the needs of a client quickly and effectively.
From the moment a client requests our services, Meridian begins updating the appropriate template with the client’s specific information. We assess and track the current situation. We document the client’s objectives and priorities. We identify resources and develop assignments.
By using ICS processes and tools, Meridian can make a seamless transition from managing routine activities to supporting crisis management while easily assimilating into the client’s response management organization.
By having things well-organized and documented, it ensures continuity of operation. Meridian upper management can quickly step in and effectively and efficiently complete the operation if an emergency arises and the project manager is unavailable.
Once an operation is complete, Meridian electronically archives the IAPs, so they can be referenced at a later point in time if needed. We update our IAP template. This procedure is not only ISO compliant, but it also allows us to reference the documents as needed.
Meridian Operational Planning Cycle for Managing Tactical Operations